Privacy Statement

Privacy Statement

Taylor Emmet respect your privacy and are committed to protecting your personal data. This Notice contains important information about how (and why) we gather and process information about you when you visit our website or use our applications (including our mobile app, Taylor Emmet Gateway).

This Notice describes how we use the information which we collect on our website www.tayloremmet.co.uk and through our applications (including Taylor Emmet Gateway). This Notice also tells you about your rights in relation to the use of your data.

You do not have to give us personal information to use most of this website, but if you wish to take advantage of some of the more special, personalised services that we offer, you will need to provide certain information.

When we collect personal information from you when you use our website, we will do our best to ensure that it is only used as set out below.

This website is not intended for children, and we do not knowingly collect data relating to children.

Control of your data

Taylor Emmet is the data controller in respect of the information collected on this website. We are the sole owners of the information collected and will not sell, share or transfer this information to anyone else except as set out in this notice. If you have any questions about how we process your data or the content of this leaflet our Data Protection Team can be reached by email: data.protection@tayloremmet.co.uk.

By post: 20 Arundel Gate, Sheffield, S1 2PP
Or by telephone: 0114 218 4000.

The person with overall responsibility for this firm’s processing activities, and ensuring compliance with Data Protection Legislation, is our Data Protection Manager, who is Dawn Hague.

You may also use these contact details to raise any concerns or complaints about how we handle your personal data.

What information do we collect?

We use different methods to collect data from you and about you including through:

Direct interactions. You may give us your identity contact and financial data by filling in forms or by corresponding with us. This includes personal data you provide when you: apply for our services; subscribe to our services; request marketing information be sent to you; participate in a survey or give us some feedback;
Automated technologies or interactions. As you interact with our website we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publically available sources. We may receive personal data about you from various third parties and public sources, namely: analytics providers, such as Google; and identity and contact data from publically available sources such as Companies House.

We may collect, use, store and transfer different kinds of personal data about you as indicated below:

Identity data to include: first name; maiden name; last name; username or similar identifier; marital status; title; date of birth and gender;
Contact data, including email address and telephone numbers;
Transaction data about services you have purchased from us;
Technical data, including: internet protocol (IP) address; your login data; browser type and version; time zone setting and location; browser plug-in types and versions; operating system and platform and other technology on the devices you use to access our website;
Profile data, including: your username and password; services purchased; your interests; preferences; feedback and survey responses;
Usage data, including information about how you use our website and services purchased;
Marketing and communications data, including: your preferences in receiving marketing from us and your communication preferences.
Where appropriate, we voice record customer interactions, therefore any information captured via this media will automatically be stored for training and monitoring purposes.

Call Recording

We may record all phone calls for the purposes of improving service quality, training, and ensuring compliance with our policies. At the outset of a call, you are informed that the call is being recorded. By continuing the call, you consent to the recording of your conversation.

Call recordings are securely held and deleted after 90 days however on occasions, calls will be retained in our accordance with our file retention policy.

We will not share your recordings with any third parties, except where required by law. You have the right to request access to or deletion of your recordings, in accordance with applicable laws.

For further information or enquiries, please contact us at info@tayloremmet.co.uk.

Third parties or publically available sources

We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers or search information providers, such as Google and
Identity, Contact, Professional, Financial or Welfare Data from our clients or other third parties if you are involved in or otherwise concerned with one of their matters or publicly available sources such as Companies House, Electoral Register, Transunion and LFS (Law Firm Services)

Internal Third Parties means:

Taylor Emmet, staff, and consultants.

External Third Parties means:

Service providers acting as processors who provide IT, online data room hosting and website and system administration services.
Suppliers based in the UK providing marketing services to us, or with whom we are conducting joint marketing exercises.
Professional advisors acting as processors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, pension and accounting services.
Our professional indemnity insurers or brokers, and our auditors, or risk managers who we or they may appoint.
Credit reference agencies https://www.transunion.co.uk/legal-information/bureau-privacy-notice
HM Revenue & Customs, regulators and other authorities acting as processor or joint controllers based in the UK who provided confirmation of qualifications or educational achievements.
Any other disclosure which we, acting in good faith, consider disclosures to be required by law or the rules of any applicable governmental, regulatory, or professional body.

How we use your information

Data protection law states that we can only use your personal data if we have a lawful basis for doing so, and that we must tell you what it is. We may employ other companies to provide services for us in respect of our website, such as, processing of credit card payments. In such circumstances these third parties will only be permitted to access your personal data insofar as it is necessary for them to do so to provide the requested service, and not for any other purpose.

We use your information to improve our marketing, for administration and to provide legal services. If necessary, we may pass your information between offices. Our offices are listed on this website and the list is updated as appropriate. We will never sell or share your information with others for marketing purposes. We may use the services of a third party to help us in certain areas, such as website hosting. In some cases, that third party may receive your information.

We use IP addresses to analyse trends, administer the website, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

To find out more about how and why we process your personal data please click here.

Marketing

We may use your personal data to keep in touch, for example, about legal developments that might be of interest to you or the services that we offer. If your consent is needed, we will ask for it separately and clearly.

Anonymous Statistical Information

We may use information derived from the legal services we provide to produce anonymised statistical information for research, analysis, service improvement, business planning, and reporting purposes. Any information used in this way will be fully anonymised so that no individual, client, estate, beneficiary, or other person can be identified, either directly or indirectly. We will ensure that appropriate safeguards are in place to minimise any risk of identification, including not publishing statistics where the number of cases is so small that individuals could potentially be identified.

If you want us to stop contacting you with marketing information, please Unsubscribe or contact our Marketing Team by email: marketing@tayloremmet.co.uk or by telephone: 0114 218 4023.

Links

This website contains links to other websites. Please note that we are not responsible for the privacy practices of other websites. This Privacy Notice applies solely to the information collected by our website.

Cookies

A cookie is a small text file created by a website that is stored in your computer either temporarily for one session only or permanently on the hard disc. Cookies provide a way for a website to recognise you and keep track of your preferences.

You can set your browser to reduce all or some browser cookies, or to allow when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or many not function properly. For more information about cookies we use please click here.

Change of purpose

We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing and transferring your personal data

We will only share your data with others if it is necessary to:

Deliver the legal services you have requested; and/or
Do so for legitimate business purposes; and/or
Comply with a legal or regulatory obligation; and
We are satisfied that appropriate measures can be taken to protect your personal data and restrict the purpose for which it is used.

Overseas Transfers

None of the information that we collect, process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that we exchange with any third-party organisation as described above.

How long will we keep your personal data?

We will keep your personal information for as long as we need it to fulfil the purpose for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorised way. Those processing your information will only do so in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulatory or the suspected data security breach where we are legally required to do so.

Your rights

In certain circumstances you have rights under Data Protection Law in relation to your personal data which you can exercise free of charge, namely the right to:

Request access to your data;
Request correction of your data;
Object to the processing of your data;
Request that the processing of your personal data be restricted;
Request transfer of your personal data;
Withdraw any consent that you may have given to the processing of your data.

We may need to ask for information to confirm your identity, to ensure that personal data is not disclosed to a person who is not entitled to receive it, before we can process your request.

To find out more about these rights please visit the website of the Information Commissioner at https://ico.org.uk/concerns/ or telephone 0303 123 1113.

If you would like to contact us about the above or exercise any of these rights, please contact the Data Protection Team using the contact details provided above.

This includes the right to raise a complaint with us, and, if necessary, with the Information Commissioner.

Complaints

If you have any concerns about how we collect, use, store oor handleyour personal data, you have the right to make a complaint.

You can raise a data protection complaint directly with us by contacting our Data Protection Team using the contact details above. Complaints can be made in writing, by email, by telephone, or by other reasonable means. If you require assistance in making your complaint, please let us know and we will support you.

We will take reasonable steps to investigate your complaint, respond without undue delay, and keep you informed of progress throughout the process.

We hope that we can resolve any concerns you may have. However, you have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues www.ico.org.uk. Taylor Emmet is registered with the ICO, registration number Z5848759. However, should you have any concerns, we would appreciate if you contacted us in the first instance.

Your Consent

By using our website, you consent to the collection and use of your personal information in the manner set out above. If we change or modify our privacy policy, we shall post these changes on this page.