We often receive instructions from clients who have grown dissatisfied with the performance of their existing Personal Injury solicitors. Clients are free to choose whichever solicitors they wish to instruct and if you are disgruntled with the standard of service you are receiving we urge you to get in touch.
I recently took over a claim on behalf of a young man who had been injured in a road traffic accident. His previous Solicitors were putting him under pressure to settle the claim, when he was far from recovered from his accident-related injuries. He turned up in our office one day with his Mum. They had just been to a Court hearing where the Judge (quite correctly) refused to approve the settlement that his Solicitors had negotiated with the Defendant insurance company, as he had not fully recovered from his injuries. As I spoke to them, it became clear to me that he needed more therapy before the claim should or could be settled.
I agreed to take over the case and obtained his file from his previous Solicitors. I then attended the next Court hearing with the client and his Mum. We asked the Court to give us more time, so that we might arrange the therapy and finalise medical evidence. Happily, the Court agreed, and his sessions will starts soon. There is a very good chance that, once he is discharged from therapy, he will be fully recovered. At that stage, we will be able to value his claim and start negotiating with the Defendant insurers.
Once we have negotiated a settlement, we should be able to get the final settlement approved by the Court, so he will receive his compensation once he turns 18. The client and his Mum are very grateful for our proactive and friendly approach and have said that they wish that they had instructed us from the start.
We receive numerous instructions from new clients, who want us to take over their files from another firm. We find they are very happy with the efficient and personal service we provide in comparison, so much so, that they regularly recommend us to their friends and families.
If you would like to discuss transferring your claim to this firm, please get in touch today and one of our team will speak to you free of charge!